Terms & Conditions

Use of this Website

By using the website or making a purchase online you agree to have read and understood the following terms and conditions.

Changes to this Website

Scarpini.co.uk reserves the right to change or remove the website or any part of it without notice and you confirm that scarpini.co.uk shall not be liable to you for any such change or removal.

Ordering Online

When you place an order online, you will receive a confirmation of your order by email.

Please ensure you check that all the details of your order are correct and notify us immediately of any discrepancies.

Your order will be processed as soon as possible, once payment has been approved and the delivery/billing address has been verified. We will notify you by email when your order has been despatched.

Payment Information

All our online transactions are carried out through PayPal, a globally recognised payment processing organisation. They handle all your details on their secure servers and check for fraudulent activities. Your payment details are not held by us at any time, in order to give greater security and peace of mind.

Privacy Policy

Scarpini is committed to ensuring the security and protection of your personal information.

We collect personal information when you place an order with us.

We need to hold the following personal information so that we can process and fulfil your order.

  • your name,
  • home and email address
  • contact number
  • delivery and credit card billing addresses
  • details of your order

We hold this information as long as necessary to comply with legal and tax regulations.

We do not hold credit card information on our website, these details are held by Sagepay, Worldpay and PayPal.

We use Mailchimp, a secure platform to facilitate us in sending email communications.

Mailchimp also meets strict security and confidentiality expectations and fully complies with GDPR.

You can review, amend or ask to have this information deleted at any time by emailing online@scarpini.co.uk

Internet Cookies

We use cookies for the effectiveness of our website and to provide you with a better user experience.

The cookies we use are Google Analytics and

Cookies relating to a shopping ‘session’, including items placed in the basket.

These cookies do not record or store any personal details and you can disable cookies by changing your website browser settings.

Changes to this Policy

You can review the current version of this Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to this Policy constitutes acceptance of those changes.

Shipping Policy

­Deliveries in the UK are by Royal Mail, we offer 1st Class Recorded & Signed for & Special Delivery Next Day (Tracked & Signed for). Deliveries abroad are sent by Airmail and must be signed for. Please note we reserve the right to use alternative methods of delivery where necessary, in this instance you would be contacted by email with further information.

Weight of ConsignmentShoes & Accessories up to 1kgBoots 1kg-2kgSmall Accessories
UK – 1st Class Recorded & Signed for£6£8£2.50
UK – Special Delivery Next Day£10£13N/A

1st Class Recorded & Signed for items should be delivered within 2 days.

Special Delivery Next Day: Royal Mail guarantee delivery by 1.00 pm of the next working day to 99% of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, however Royal Mail still guarantee delivery within three working days by 5.30 pm.*

Royal Mail will endeavour to deliver to European destinations within three to five working days.

If ‘Free Shipping’ is chosen by the customer the items sent will be posted ‘Second Class Signed For’ via Royal Mail and the tracking number will be emailed to the customer.

*This is subject to Royal Mail Terms and Conditions, see www.royalmail.com for further information.

Individual purchases of shoes should fall within the above restrictions but boots and multiple purchases may exceed the above weight restrictions and dimensions. If this is the case, we will contact you if further delivery charges will be incurred; if, for example, delivery is required to be made by an international carrier. Parcels over 2kg cannot be sent by Royal Mail Airmail Services but we can offer alternatives. Please note, delivery times can be subject to a delay in the event of disruption to Royal Mail or foreign postal services, or during exceptional busy periods.

Returns Policy

If you are unhappy with your order, Scarpini will offer an exchange or refund for returned goods. You must notify us by email to online@scarpini.co.uk within 7 days from when you receive the goods that you wish to return them, stating the reason why. Items must be returned at your own cost within 7 days of notifying us of the return.

Shoes should be returned in perfect unworn condition without blemish on the fabric, sole or lining, and with all original packaging. All shoes should be tried on a carpeted surface.

You are required to arrange and pay for the return of the goods to us, except where the item is faulty. If we deem returned goods to be faulty we will refund the cost of the goods and postage on their return. Please allow up to 10 working days for your goods to reach us.

We recommend that you insure your parcel and obtain proof of postage as we cannot be held responsible and will not credit for goods that are lost or damaged in transit.

If you have requested a Refund, or replacement to a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will notify you as soon as the refund has been processed.

Returns should be sent to:
Scarpini,
7 De Port Heights,
Corhampton,
Southampton
SO32 3DA

Contact:
online@scarpini.co.uk

Product Availability

All items are subject to availability. If an item is sold out we will endeavour to remove it or the unavailable sizes from the website as soon as possible. If we have any problems with the availability of your order we will contact you as soon as possible and either offer you a suitable alternative, or provide a full refund as necessary.

Disclaimer

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

This does not affect your statutory rights.